FAQs

How long does my order take?

From time of payment this will take between 3 to 5 working days for UK and Europe.

Does Faru ship worldwide?

We do not currently ship worldwide….but we aim to have this available soon.

What size should I order?

Please check the FARU size chart.

What payment methods does Faru accept?

FARU accepts PayPal and all major credit cards.

How do I exchange my order?

FARU will gladly exchange your item/s within 15 days of order delivery. The item/s must be in the condition as you received it with all tags intact. Item/s must not have been washed or altered in any way.

Please contact our customer service team for any exchange inquiries at returns@faru-clothing.com.

How do I return my order?

FARU accepts returns within 15 days of order delivery. The item/s must be in the condition as you received it with all tags intact. Once your package has been received, your refund will be issued within 3 business days to your original payment method. Please note: although FARU offers free delivery, in case of a return, shipping cost will be deducted off of the total refund.

Do I get the refund back that was donated?

Once you have donated an amount we can not offer or refund this back to you.