How long does my order take?
From time of payment this will take between 3 to 5 working days for UK and Europe.
Does Faru ship worldwide?
We do not currently ship worldwide….but we aim to have this available soon.
What size should I order?
Please check the FARU size chart.
What payment methods does Faru accept?
FARU accepts PayPal and all major credit cards.
How do I exchange my order?
FARU will gladly exchange your item/s within 15 days of order delivery. The item/s must be in the condition as you received it with all tags intact. Item/s must not have been washed or altered in any way.
Please contact our customer service team for any exchange inquiries at firstname.lastname@example.org.
How do I return my order?
FARU accepts returns within 15 days of order delivery. The item/s must be in the condition as you received it with all tags intact. Once your package has been received, your refund will be issued within 3 business days to your original payment method. Please note: although FARU offers free delivery, in case of a return, shipping cost will be deducted off of the total refund.
Do I get the refund back that was donated?
Once you have donated an amount we can not offer or refund this back to you.